1 - Contact the responsible school staff member
If you, as students or a guardian, have a complaint you shall contact the staff member responsible for the complaint’s area of concern, who will then investigate the complaint. The staff member may forward your complaint to the Head of Department, Head of Year, Academic Manager or another staff member. In cases where the complaint concerns a member of staff, it will be forwarded directly to the Assistant Principal or Principal.
2 - Contact the Assistant Principal or Principal
If you do not believe that the responsible school staff member has been able to resolve the issue, you may contact the Assistant Principal or Principal who will then take over the case, investigate further and propose any further action needed.
3 - Contact Huvudman
If an acceptable solution cannot be reached within the school, you may forward your complaint to the “Huvudman” - the organisation behind the school - which is Internationella Engelska Skolan i Sverige AB.You forward your complaint by clicking below:
Once you have completed the online complaint form, Huvudman will assign the complaint to a complaint case officer who is responsible for investigating your complaint in a timely manner. The assigned complaint case officer will inform you of the results of the investigation as well as actions taken.
Please note that if the complaint contains sensitive information, IES recommends that the complaint is submitted orally or via registered mail (Sw. rekommenderat brev).